SecuvexaCybersecurity by I.T. Experts

Refund & Cancellation Policy

Last updated: 9 October 2026I T Experts Academy Private Limited

This policy should be reviewed by a qualified lawyer before final publication.

This policy applies to purchases from I T Experts Academy Private Limited ("Secuvexa") made on secuvexa.com or in the Secuvexa Mobile app. All payments are processed by Razorpay.

1. Premium Automated Report (digital)

The Premium Report is unlocked immediately after payment, so it is generally non-refundable. We will give a full refund if:

  • the payment succeeded but the report was not unlocked and we cannot fix this within 48 hours;
  • you were charged more than once for the same report; or
  • the scan failed for a reason on our side and we cannot re-run it.

2. Website Security Audits and professional services

  • Cancel before work starts: full refund.
  • Cancel after work starts but before the report is delivered: refund minus the work already done, which we will explain in writing.
  • After the report is delivered: no refund. If you are not satisfied with the quality, tell us within 15 days and we will review and correct the report at no cost.

3. Website Security Monitoring (annual)

You can cancel within 7 days of purchase for a full refund. After 7 days, you can cancel renewal at any time and monitoring continues until the end of the paid year; the current year is not refunded.

4. Secuvexa Mobile subscriptions

  • The 7-day free trial costs nothing. You are not charged unless you choose a paid plan.
  • Monthly and yearly plans can be cancelled any time in the app. Access continues to the end of the paid period; partial periods are not refunded.
  • If you were charged after cancelling, or charged twice, we will refund the extra charge in full.

5. How to ask for a refund

Email support@secuvexa.com with your order number (it starts with SVX-), the email used, and the reason. We reply within 2 working days.

6. Refund timeline

Approved refunds are sent back to the original payment method through Razorpay within 5 to 7 working days. Your bank may take a few more days to show the amount.

7. Failed payments

If money was debited but the payment failed, it is usually reversed automatically by your bank or Razorpay within 5 to 7 working days. If not, contact us with the payment reference.